Support options Available with Azure

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Support options



  • Basic support: documentation, billing support, online web self-help. Every suscription include Basic support and free access.
  • Developer: Not production environment. Email Bussiness hour. Minimal business impact
  • Standard: Production environments. 24/7 Email and phone. Critical business impact
  • Professional Direct: Bussines-Critical dependencies. Production environments. 24/7 Email and phone. Critical business impact
  • Premier: Substantial dependence across multiple products. Production environments. 24/7 Email and phone. Critical business impact

Alternative support channels


  • MSDN forums, Azure feedback forums, Stack Overflow, twitter, ...
  • Knownledge center:  is a searchable database that contains answers to common support questions, from a community of Azure experts, developers, customers, and users.